FAQs
Do I need a doctor’s note (referral) to come in for physiotherapy?
No. However, if you have any extended health insurance benefits through your place of employment, they may require you to have a referral to be able to reimburse you. Give them a call and they will be able to tell you the details.
Do you bill my extended health insurance company directly?
No. We are unable to bill your extended health insurance company. We do provide you with all of the required information on your invoice in order for you to submit a claim.
Is physiotherapy covered under OHIP?
No. Physiotherapy at most private practice clinics is not covered under OHIP.
How much does physiotherapy cost?
The initial assessment fee varies depending on the physiotherapist that you are booking with. It is between 60 and 90 minutes long and subsequent visits are booked for 30-45 minutes and again the fee depends on the length of the session as well as the physiotherapist.
What are the hours of the clinic?
Please refer to our ‘Contact Us’ page.
Do you offer other services?
Yes. Please refer to our ‘Services’ page for a complete explanation.
Does physiotherapy hurt?
Not necessarily. Often after a physiotherapy session you may experience some mild treatment soreness due to your body’s specific response. We do our best to ensure that you leave the clinic feeling better than when you came in.
Why are your prices higher than other clinics?
Our assessment fees are higher because we book between 60 and 90 minutes to be able to address your concerns fully and with a number of years of clinical experience to help you on your rehab journey. It is less common to have 30-45 minute treatment follow-up sessions with a physiotherapist which is our standard appointment length. We believe in the value of education and quality care and we have adjusted our appointment times to reflect that.
Do I need to book an appointment?
Yes. You can either call us or come in to make an appointment. Due to our busy schedules we are not able to accommodate walk-ins but can usually offer an appointment within the week. We also have an online booking site connected to our website and if you have been a patient at the clinic before or have had your initial assessment, you can book your follow-up appointments online.
What will happen during my first physiotherapy appointment?
Please see our ‘First Visit’ page.
Do you treat work-related injuries billed through WSIB (Workplace Safety and Insurance Board)?
No. Due to past history of difficulty dealing with billing and patient relations matters we have chosen to not be involved with WSIB-related claims. Most of the other physiotherapy clinics in Guelph DO treat WSIB-related injury claims.
Do you treat injuries that have resulted from a car accident (MVA)?
No. Unfortunately the laws have changed and a license in now required in order to process MVA-related claims. We do not see many Motor Vehicle Accident claims here at the clinic, therefore, we have chosen not to subscribe and become a licensed provider.